Should You Aggregate Multi-Location Broadband Internet Bills Under One Invoice?

baldwintel-aggregateBack “in the day” when there was just one phone company, business owners only had two problems with their single phone bill:

1. Too much money charged for …

2. Marginally useful phone service

Today any business owner can get super low rates for terrific phone or internet service but a new problem has developed:

1. No provider can service all locations

Today’s business owners are faced with the old problem of a single phone & internet provider with high rates and marginal service OR …

Great rates and terrific service but from dozens of different service providers who all bill separately and can’t coordinate with each other.

Not surprisingly most business owners and managers choose to go with multiple providers and hope their internal admin staff can figure out how to manage multiple invoices from multiple vendors for the firm’s multiple locations.


Can’t This be Outsourced to an Expert at a Decent Price? Yes!

Yes Virginia, Santa Claus lives, he serves free lunch and says “You can have your cake and eat it too!” (In other words, broadband service aggregation and invoice management is possible at an affordable outsourced rate.)

Multi-location broadband aggregation started as soon as DSL service become a popular replacement in the late 1990’s for dial-up internet for businesses.

Over time, as DSL has been replaced by 3G/4G/LTE/WiMax, local cable and fiber, experienced internet broadband aggregators that originally specialized in certain regional geographies or services have now grown to be able to handle any service provider anywhere in the USA and beyond.

Watch the following short video to see how one aggregator, Bandwave Systems does business.


Is Broadband Internet Aggregation Right for Your Business?

Probably … if you hook up with the right aggregation management company. Some broadband aggregators specialize in cable companies while others specialize in wireless. Other aggregators specialize in matching vertical markets to required online business applications used in that vertical market.

Maybe you need a software solution that lets you aggregate your broadband invoices and management duties in-house. It might be worth taking a look at.

Give us a call at 714-525-8100 to start a conversations with us about which broadband internet aggregation solution is right for your business – if any.


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Photo credit:  Drowning in bills

Keywords: broadband internet, outsourcing, bandwave systems, aggregator, 3g, 4g, lte, wimax, aggregation solution, cable, fiver, vertical market, dsl, multiple locations, 

Can You Get the AT&T Network at a Low Price with Great Customer Service?

baldwintel-telecureFor the last 23 years I’ve made it my business to explain to business customers why it was a good idea to evaluate other options if they were unhappy with their service from AT&T.

“Would you like to cut your phone bill in half?”

“Would you like to get your customer service from people who know your business?”

“What’s the worst thing that’s ever happened to you as an AT&T customer?”

These were the only three questions I would ever really have to ask a small or medium-sized business customer that was getting a phone bill directly from AT&T. The stories practically told themselves.

One question I never asked was, “Did you ever have any problems with the AT&T network?”

I never asked this because in 23 years in the business I’ve still not met anyone who could say anything bad about AT&T’s network. It’s great, it works and everyone agrees.

The perception was that only the AT&T enterprise direct customers got any sort of meaningful
discounts or personal customer service. Small and medium-sized business customers just didn’t
seem to get the same level of attention as their enterprise counterparts.


Can Businesses Get a “Generic Brand” of the AT&T Network? Yes!

One of the silent weapons in AT&T’s arsenal is a subsidiary called ACC Business. When ACC was first rolled out by AT&T, more than a decade ago, there were many fits and starts trying to sell a generic version of AT&T’s network to small and medium-sized business customers.

Over the past several years though, ACC, through their independent distribution partners like
BaldwinTel, have perfected the art of delivering near-perfect customer service at a price that
comes close to the best in the marketplace for voice and data solutions as well as wide area
network (WAN) services like MPLS and Ethernet.

What’s ACC’s secret for success? Simply put, it’s their people. Watch the video below to hear
ACC’s President John (J.D.) Baker explain how it’s ACC’s people that deliver exceptional AT&T
network experiences to the small and medium-sized business customers of ACC Business
channel partners like BaldwinTel.

The reason you may have not heard of the “generic version” of AT&T is that ACC Business does
not have a direct sales force or the marketing budget of their parent company – they only market their services through authorized independent agent & channel partner agents like BaldwinTel.


Is it Time for Your Business to Move Back to the AT&T Network?

If you’ve had MPLS or Ethernet technical troubles with second-tier voice and data telecom
providers you should take a look at moving back to the AT&T network.

If you’ve had trouble saving money with other tier-one telecom carriers on your voice, data and WAN (wide area network) services you should consider the tier-one benefits of the AT&T network when priced through the discount structures of ACC Business.

Give us a call at 714-525-8100 so we can share with you some of the success stories that other small and medium-sized business customers have had when going back to the AT&T network through ACC Business.


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Photo credit:  Generic pill bottle

Keywords:  AT&T, small business, medium business, phone bill, AT&T network, enterprise customers, generic, ACC Business, John Baker, J.D., direct sales, authorized independent agent, channel partner, MPLS, Ethernet, voice, data, WAN services, wide area network, 

Should You Let Customers Text/SMS Your Toll Free Number?

baldwintel-800Whenever I email my wife or kids I have to then send them a text/SMS (short message service) to tell them to read the email I just sent them.

At first this seemed like an odd requirement but that’s because I sit at my computer all day. My wife and kids are constantly on the move so their lives are run by their ability to send and receive text messages from their phones or tablets.

Are your customers the same way? If so, can your customers text you as easily as they can call you?

Speaking of calling, my kids will not call their friends unless they text them first to get permission to call them.

Are your customers the same way? Is there an expectation that digital communications is preferred for initial contact over a voice phone call?

Depending on your industry you may find that your mobile customers (like my wife and kids) will only do business with firms that can communicate with them via text message.

So where do you start on a project to let your customers text you? Start with your toll free number. Isn’t that the number you publish to let all your customers communicate with you in the first place?

Give your customers a single toll free number to call or text you for customer service so you can let them decide how they want to communicate with you.

Want to experience a working example? Send a test text with any message to 888-286-3000.

This service provider that you get the text back from is ATLC and their “toll free texting” service is called “Textify”. The Textify service allows any business to receive text SMS messages from their customers using the same toll free 800 numbers that their customers already have.


To learn more about Textify watch the following short video.


Is a SMS/Toll Free Texting Solution Right for Your Business?

There’s no doubt that your customers want to communicate with you THEIR way instead of just YOUR way.

To explore if Textify or any similar texting services from other vendors are right for your business, give us a call at 714-525-8100 to set up an exploratory review.


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Photo credit:   Texting in a meeting

Keywords: textify, text, texting, sms, short message service, atlc, toll free, 800 number, messaging

Should You Virtualize Your Employee’s Computers To Make Fixing Them Easier?

baldwintel-virtualizeWhen was the last time you pulled big bags of gold out of your company safe so you could count up all your retained business profit from last year?

Probably never, right? Why would you keep business profits in the form of gold bullion on your business property?

And even if last year’s profit was in bullion someplace you probably wouldn’t need to have it physically counted again to make sure none of it disappeared. The amount of your last year’s profit is written as a number someplace that you can look up and see on a computer.

But what if there was only one computer in your business that could give you access to last year’s business profit? And what if all of last year’s profit would instantly and permanently disappear if that one computer was lost or stolen?

A silly question, right? You can easily access your businesses bank balances from almost any computer, tablet or smartphone in a secure manner.

But can you do the same thing for any or all of the rest of y0ur critical business data and applications?

I bet your IT guy wishes you could.


Securely Virtualizing Company Computers Saves You Money Many Ways

How is remotely accessing your firm’s business banking information in the example above any different  from remotely accessing any of your firm’s other information on some sort of virtual computer or secure communications device.

It’s really not. If you can move your firm’s money from one bank account to another using a secure application on a smartphone you should trust that the same thing can be done with all of your firm’s other critical business information and electronic assets.

For a primer on how virtualizing company computers can begin to save your company money, check out the following video produced by Microsoft.

If your company is suffering in the IT support arena then computer virtualization is a hot need that can save you hard cash money  today and deliver soft savings from improved employee productivity in the near future.


Should Your Business Start a Virtualization Trial This Quarter?

Give us a call at 714-525-8100.  In just a 45-minute phone call we can explore where your business is at with regard to IT resources as well as where you need to get to this year in order to achieve your technology delivered business goals.

We can also share with you the success stories our other customers have had when we’ve introduced them to trusted and vetted technology solution partners that we work with like VMware and similar other vendors.


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Photo credit:  Cloud computing

Keywords: VMware, MicroSoft, virtualization, computer, critical business application, retained business profit, secure communications device, smartphone, secure application, 

How many Hops is Too Many Hops? What to look for if latency is killing your global data applications…

baldwintel-latency“One Mississippi, two Mississippi, three Mississippi…” nothing annoys your customers and employees more than waiting around after they hit the “enter key” on their computer or smartphone for your firm’s computer applications to do what you said they would do (increase employee productivity, enhance customer service, reduce sales cycles, etc.)

Maybe your application is working right but your data network service provider is still trying to figure out how to best connect the application users and the application data.  According to NTT America, for some ISPs (Internet service providers), 20 or more hops from one data network to another around the globe are required to make the right connects to make your application work.

Since every extra hop your data packets have to endure in their travel increases latency (one Mississippi, two Mississippi), to figure out how to increase network performance one has to understand how autonomous system numbers (ASNs) work and how jumping from one to another increases latency.

Click here for a short 10-minute YouTube tutorial on ASNs. Click here for WikiPedia’s spin on ASNs.


For Global Data Apps, a Global Single ASN Minimizes Latency (and Increases Happiness)

Just as a non-stop flight will get you from Los Angeles to New York faster than a flight that make multiple stops where you have to switch planes, so too does using a global single ASN network reduce the redundancy experienced by your data application users.

If you’re deploying a data application globally across such continents as North America, Europe, Asia and Australia you’ll want to consider a global data network service provider like NTT Communications.

NTT Communications fully controls the collection of routers that make up our Global Single ASN. We have independent links to the other leading networks around the World. We use our network to get you connected and to keep your data streaming.

Why is One Better?

According to NTT, of the 20,000 or so autonomous system numbers in use,  NTT has ONE, where other ISPs have many. That means that North America, Europe, Asia and Australia all connect across a single backbone. NTT’s customers experience stellar performance no matter where they are.

For some ISPs, data has to travel across multiple ASNs to arrive at its destination. Traveling across multiple ASNs can mean up to 20 hops. NTT claims they can do it in fewer than five. With strategically located exchange points around the world, you can get to ANY access point on NTT’s global network in fewer than five hops. That’s around the world (and back), smoothly, and with fewer delays.

baldwintel-nttNTT specializes in access and connectivity. For VoIP, streaming media, database application
and backup, NTT claims you’ll experience a significant reduction in latency. Their single global ASN is available to all NTT customers, globally. Wherever you are, your data travels seamlessly across our network and around the world.


For more information about NTT’s Global Single ASN Service
Is this service right for your business? Please give me a call at 951-251-5155 or email me so we can learn what makes the most sense for your Southern California business.